Terms and Conditions
LICENCE TO OCCUPY – ENGLAND & WALES (STUDENT)
Terms and Conditions
These terms are applicable to reservations, bookings and agreements made by the Customer with Essential Student Living and for accommodation located in England. These terms apply for accommodation booked with the Operator by any method, including through any website managed by the Operator including but not limited to www.essentialstudentliving.com.
A contract between the Operator and the Customer is formed when the Customer completes the booking process and that booking has been accepted by the Operator.
Additional terms and conditions may apply to bookings made through third party websites, online travel agents, or other Channels not managed by the Operator. Please refer to any additional terms imposed by the third parties.
It is agreed that:
1. DEFINITIONS AND INTERPRETATION
In this Agreement, unless the context otherwise requires, the following words and phrases have the following meanings:
“Apartment” means the accommodation being booked and which is the subject of this Agreement and which can be a studio with its own kitchen and living area, or a room within a larger ‘cluster’ flat and have a shared kitchen and living area;
“Channel” means a route through which a Customer makes a booking to stay at the Accommodation;
“Customer” means the person or persons making a booking;
“Guest” “You” “Your” the individual or group who will be staying in the accommodation;
“Lead Guest” means the individual over the age of 18 years who is responsible for the other people in their group of Guests;
means any employee, representative, or contractor acting with the authority of, and on behalf of, the Operator;
“Operator” and “We” means Essential Student Living;
“Security Deposit” means an amount of money paid to the Operator by a Guest at check-in and held by the Operator as security for performance by You of Your obligations under this Agreement.
2. AMENDMENTS TO TERMS AND CONDITIONS
2.1. We may change these terms and conditions from time to time and without notice.
2.2. It is the Customer’s responsibility to check the terms and conditions before booking to ensure awareness and understanding of the most up-to-date terms and conditions that apply.
2.3. By agreeing to use this website or making a booking, it is implied that any such changes are accepted by the Customer and that the Customer undertakes to comply with any such changes.
3.1. All prices quoted are subject to availability and alteration. Any discounted rates or offers are for limited periods of time and are subject to availability. All prices on the website are live prices and the prices you see are the prices you will pay.
3.2. All rates are per Apartment, not per person.
3.3. All UK Apartment prices are inclusive of VAT at the current applicable rate and service.
3.4. The Lead Guest for each booking must be aged over 18 and there must be at least one person aged 18 or over staying at the Apartment for each booking.
3.5. If the Customer books online through the Operator’s website, the Customer will see a summary of the booking and will receive a booking reference. We will send a confirmation e-mail with full details and rates of the booking.
3.6. Some Apartments are subject to a minimum length of stay as notified on the Operator’s website.
3.7. Guests staying in our accommodation do so under licence for the period of stay. No tenancy is granted or accepted and no relationship of landlord and tenant is created.
3.8. Subject to availability and on a ‘first-come, first-served’ basis, car parking may be available for a charge per vehicle per night (cars and SUVs only – no vans, campervans or minibuses).
4.1. All prices are in British Pounds Sterling (£).
4.2. There are no booking fees or any hidden fees or charges to book with Essential Student Living.
4.3. Payment can be made by bank transfer or by credit or debit card. Please be aware that payments made from non-UK card issuers will incur an additional charge of 1.50%. There is no charge for payments made with a UK debit card. Please note, if your bank is not in the UK it may also charge you for an international transfer of money when the payment is taken – please check with your bank.
4.4. If paying by bank transfer, please ensure you quote your booking reference number on the payment.
4.5. Guests are required to make full payment for the entire booking on arrival using their credit or debit card. We accept all major credit and debit cards, except American Express.
4.6. On arrival you must bring the card You made the reservation with and a form of photographic identification, which may be scanned by the Management.
4.7. Cheques can only be accepted for bookings where payment is made at least 28 calendar days prior to the arrival date. They must be drawn in pounds sterling through a UK bank and made payable to ‘Essential Student Living’. No cheques will be accepted at the time of arrival.
5. CHECK IN AND CHECK OUT
5.1. Check in is from 3.00pm until 10.00pm, and check out is by 10.00am.
5.2. If You arrive before 3.00pm, We can look after your luggage until your Apartment is ready. If You would like us to store your luggage at check-out please just ask at reception.
5.3. If You want an earlier check in or later check out, we will do our best to arrange this, but this is always subject to availability.
5.4. Unless otherwise agreed, You must vacate the Apartment and return all keys etc by 10:00am on the day of departure. If You lose a key, fob or access card, We will charge You for a suitable replacement. If You do not check out by the agreed time, We may charge You for an additional day’s accommodation.
5.5. We will charge You a fee of £25 per key if You do not return all the Apartment keys or fobs when you check out and it is agreed by the Customer that the Operator at its discretion may apply this charge to the Customer’s credit card or deduct it from the Security Deposit.
6. USE OF THE ACCOMMODATION
Contents of the Apartment
6.1. The Apartment is fully furnished and includes a kitchen equipped with appliances, cutlery, crockery and kitchen utensils. All Apartments are self-catering and no food or drink is provided.
6.2. Only basic toiletries are supplied in the Apartment and Guests are reminded to bring their own.
6.3. You may not remove any items from the Apartment.
6.4. All prices quoted are inclusive of bed linen, towels, and access to Wi-fi internet.
6.5. A TV licence is not included and it is Your responsibility to ensure you have an appropriate TV licence.
6.6. The price quoted includes an Apartment cleaning service. However this is not a typical ‘hotel-style’ cleaning service and Apartments are not cleaned every day. Only Apartments booked for 7 nights or more will be cleaned during the stay, typically on the 3rd or 4th day of stay and every 7th day thereafter.
6.7. The Guest may not refuse the cleaner access to the Apartment.
Loss, Damage or Breakage
6.8. We do not insure Your personal effects or vehicles parked in Our car parks. We strongly recommend that Guests make their own arrangements for travel & motor insurance.
6.9. You must take reasonable care of the Apartment and its contents while staying with Essential Student Living. You are responsible for any damage to the Apartment or its contents during Your stay which has occurred due to Your negligence, wilful default, or irresponsible behaviour. Any damage must be reported to Management as soon as is reasonably practical. You agree to pay Us the cost of repairing any such damage or replacing items that cannot reasonably be repaired.
6.10. You must leave the Apartment and its contents in a clean and tidy condition at the end of Your stay. We may charge you for additional cleaning if in our reasonable opinion You have not left the Apartment and its contents in a clean and tidy condition. This charge may be taken from the Customer’s or Guest’s credit or debit card or may be paid in cash.
6.11. When You leave the Apartment, You must shut and lock all of its external doors and windows.
6.12. You must not cause a nuisance, act in an anti-social manner or make excessive noise the Apartment or associated rooms, corridors or stairwells. Please also be respectful of neighbours living in the residential areas surrounding the property when arriving or leaving.
6.13. You must not exceed the maximum Apartment occupancy as set out on your booking confirmation. The maximum number of occupants per room is 2 persons unless stated otherwise in writing.
6.14. You must not use the Apartment for conducting a business of any kind.
Access to Property
6.15. You may not share occupation of the Apartment with any third party.
6.16. We may refuse a Customer access to the Apartment if, on arrival, We reasonably consider that You are under the influence of drink or drugs, are unsuitably dressed or are behaving in a threatening, abusive or otherwise unacceptable manner.
6.17. If You are in breach of these terms and conditions, the Operator reserves the right to terminate the Customer’s stay without notice and without any obligation to refund any monies.
6.18. Guests shall comply with all reasonable rules and procedures in effect at the property, including but not limited to, health and safety and security procedures.
6.19. No Smoking, Candles, Flames or Cookers
6.20. All Apartments and any shared areas are non-smoking. If You smoke in the Apartment or a shared area, we will charge you for cleaning the Apartment.
6.21. All Apartments are fitted with sensitive smoke detectors.
6.22. You may not use candles, naked flames, gas heaters, burners, cookers, or deep-fat fryers etc in the Apartments.
Access to Apartments
6.23. We may, at any time, access the Apartment for the purpose of cleaning, inspection, or to carry out repair or maintenance work.
6.24. No pets of any kind are allowed in the Apartments with the exception of assistance dogs.
7.1. If You want to cancel a booking, We must receive Your cancellation by 12:00pm (midday) UK time at least two (2) working days prior to Your arrival date. We will send You confirmation that We have cancelled Your booking. You should keep the cancellation confirmation you receive.
7.2. You must send Your cancellation by e-mail to [email protected]. If you do not receive confirmation, then your cancellation may not have been received.
7.3. For bookings made through a Channel managed by the Operator:
7.3.1. Deposits are non-refundable and non-transferable.
7.3.2. Cancellations must be received by email to [email protected] before 12:00pm (midday) UK time at least two (2) days before the arrival date.
7.3.3. If a Guest fails to arrive, or attempts to cancel within 48 hours of their due arrival time, they will be treated as a ‘no show’ and the full amount of the entire booking will be charged and is non-refundable.
7.3.4. If any members of Your party do not arrive, no pro-rata refund will be issued.
7.3.5. The Customer agrees that the above cancellation charges are a fair and genuine estimate of the loss that the Operator would incur on the cancellation of a booking.
7.3.6. No further charges will be made for cancellations made prior to the deadline, other than the loss of any deposit paid.
8. CHANGES TO ACCOMMODATION
Changes by the Operator
8.1. Whilst all reasonable efforts are taken by the Operator to ensure bookings are able to proceed as planned, We reserve the right to relocate You to alternative accommodation within the property if required due to unexpected circumstances.
8.2. If no alternative is available within the property, We reserve the right to relocate You to accommodation of similar size and standard in the locality and the Customer acknowledges that the Operator accepts no liability for any loss or damage suffered by or caused to the Customer as a consequence of the relocation.
8.3. In exceptional circumstances, We may find it necessary to cancel Your booking. If this occurs We will refund all sums the Customer has paid which shall constitute a full and final settlement of any liability We may have to the Customer and Guest as a result of such cancellation.
8.4. We will not be liable for any delay, loss, damage or expenses incurred if the booking needs to be altered or cancelled or if We are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Changes by the Customer
8.5. If a Customer wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), all amendment requests must be made to [email protected] and be received by 12:00pm (midday) UK time at least two (2) days prior to arrival date.
8.6. We cannot guarantee that We will be able to comply with a request to change a booking and We accept no liability for any loss, damage or additional expense that may be incurred in these circumstances.
8.7. If We are able to amend the booking, additional costs may be incurred if the cost of accommodation varies from the previous booking and the rates used will be the current advertised rates, not taking into account any discounts or offers that may have been available at the time of the original booking, unless that offer remains valid.
9.1. Guests under the age of 18 years must be supervised by at least one adult per Apartment. The Lead Guest will be responsible for the conduct of the remaining guests and will be required to provide a Security Deposit for the group.
9.2. We do not charge for Children under the age of 2 and they do not count as occupants.
9.3. We do not provide children’s equipment such as cots or high chairs. If such equipment is required, the Guest must bring their own.
9.4. While in the Apartment children under the age of 14 must be supervised by an adult at all times.
10.1. Every reasonable effort is made to ensure the Customer’s chosen accommodation is properly arranged and is of a good standard upon arrival. If You are not happy with Your Apartment when You arrive, You should promptly contact the manager of the property in the first instance. If the manager is unable to resolve the complaint to Your satisfaction, please email [email protected] and a representative will reply within 72 hours. Please note, all complaints must be directed to the property manager first.
10.2. If We reasonably consider Your complaint is justified, and We cannot rectify the problem, We will either provide You with a replacement Apartment (if practicable) or a partial refund of the price paid.
10.3. Under no circumstances will Our liability to the Customer or Guest exceed the amount paid to it for the rental period.
11. WARRANTIES AND LIABILITY
11.1. Except in respect of death or personal injury caused by the Operator’s negligence, or as expressly provided in these terms and conditions, the Operator shall not be liable for any direct, indirect or consequential loss which arises out of, or in connection with, the accommodation or the provision of the services or their use. All other warranties terms and conditions, expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
11.2. The entire liability of the Operator to any person shall not exceed the amount of the charges paid to the Operator. The liability of the Operator shall be pro-rata and only relate to the unused portion of the stay as from the date of the claim.
11.3. The Operator shall be fully indemnified by Guests against any loss, claim or liability whatsoever incurred or suffered by the Operator as a result of negligence or any default by any person or Guest (or their guests, employees, agents or representatives) of their obligations to the Operator, however arising in connection with any property or the services.
12.1. These terms and conditions shall be interpreted under English law except as otherwise provided by convention or applicable law and shall be subject to the jurisdiction of the English Courts.
12.2. These terms and conditions are applicable unless they are inconsistent with the applicable law in which event the applicable law shall prevail. If any of the provisions of the terms and conditions are invalid under any applicable law, then the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision or provisions ruled invalid.
12.3. The Operator does not disclose personal data to third parties unless required to do so by law and operates a data protection policy. All Guests staying with the Operator consent to the processing of their personal data in accordance with the Data Protection Act 1998.
12.4. By booking with the Operator you are subscribed to receive news and information. We will never disclose your details on to any third party other than as may be required to process Your booking. If you wish to unsubscribe to Our news and information, please click here.
12.5. If unsubscribing, You agree that We may still contact You if necessary in relation to Your booking, or during Your stay with us for operational or service reasons.