Parents and Guardians Information
What is the booking process for my child?
The application is super easy and takes less than 10 minutes to complete! Once an account is set-up, your child will then be able to manage everything regarding their accommodation in one place. This includes making rental payments online. Click this link to access our online booking system here.
How are rooms allocated?
When applying for a room, students will be asked a series of questions to determine the type of room/flat that they require, along with any special requests. Please note that special requests cannot be guaranteed.
Essential Student Living will make every effort to meet the needs of students with disabilities or special needs. If you have a medical condition or special needs that affects your accommodation requirement, please inform us in the additional notes section when completing your application, either online or by paper form.
Applicants are encouraged to disclose any special requirements (medical, religious etc.) to enable us to make an informed allocation. An applicant may be prioritised through the allocation categories as a result of a special requirement disclosure.
Can my child cancel their booking?
Please review our full termination policy here.
How much is the deposit?
Most properties require a £250 deposit, which will be given back to your child in full at the end of the tenancy if no damage has been made to the room. As in many deposit arrangements, if repairs or extensive cleaning are required within the room, there may be deductions from the £250, with the remainder returned.
All deposits are secured with the Deposit Protection Service for the duration of the tenancy length, for more information on their terms & conditions, visit the website here.
For Scottish properties your deposit will be secured with Letting Protection Service Scotland (LPS), for more information on their terms & conditions, visit the website here.
Can my child rebook their room?
Your child will have the choice of rebooking the same room, the same flat, booking as a group, or booking for another style of room within the same property.
If they rebook with us, their deposit will be kept with the DPS and carried over for the following academic year. Also, we value customer loyalty, so some properties will have a re-booker offer, contact our team to find out more.
So, rebooking their room has never been easier! Simply log on, click ‘create application’ and select ‘returning student’.
TransferMate offers a quick and secure way to send rental payments without international bank transfer charges. For more information on how this work please visit their website.
Are there other ways to pay?
There are various options to make payments, these include: online payments via the students Homes for Students account, directly at the property with a debit or credit card or by bank transfer.
What is a guarantor?
When a student chooses to pay in instalments, they will need a guarantor to sign the tenancy paperwork. A guarantor is basically a third party, such as a parent or relative who takes joint financial responsibility for the tenancy if the student fails to pay their rent.
Who can be a guarantor?
To be a guarantor you must:
- Be resident in the UK for a minimum of 1 year
- Be over 21 years of age
- Be a homeowner or in full time employment)
- Provide a copy of photographic identification, such as a passport, driving licence or ID badge
- Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.
Please note: if your accounts are managed online or you have opted for paperless billing, you can usually log into your account and print out a statement, which will have your address on.
What if my child is an international student?
If your child is an international student they will need a UK guarantor to secure a room at one of our properties, this is required if they choose to pay their rent in instalments. We have partnered with HousingHand.co.uk who will act as UK based guarantors for international students. For more information about HousingHand.co.uk please visit HousingHand.co.uk
For students who choose to pay in full, they will not be required to provide a UK guarantor however full payment will be required in advance of the tenancy commencing, no keys will be issued if we have not received the required payment of rent.
Please note all tenants are obligated to advise in advance if they are going to have an issue paying the rent on the contractual agreed date and are also obligated to inform us in advance if they are not moving in on the agreed tenancy start date.
Is the parking available for when I move my child in?
Parking is available for certain properties, however if there is no parking available at the property, there will be designated drop off areas. This information will be communicated to your child prior to moving in.
Who’s who at the property?
A Property Manager and their team will have responsibility for day-to-day security, cleaning, maintenance and health & safety within the accommodation.
What welfare support is available?
The property team will direct and advise residents as to where they will be able to get the correct support and information if needed.
During your child’s stay, they will have the opportunity to come along to health and well-being events that take part on our properties. These events highlight topical concerns that some students may face.
How safe is the accommodation?
Feeling safe and secure are paramount in all Essential Student Living homes, but especially when your child moves away. We have 24-hour CCTV cameras installed at the appropriate areas on-site along with secure access door systems, and all bedrooms are lockable. We also offer a 24-hour contact number for students to be able to call should they have any concerns regarding safety & security at any point.
Do we need to arrange insurance?
We would recommend that you arrange as a minimum, basic insurance for personal property. Don’t forget to cover any bicycles that your child may be bringing to university.
Are there laundry facilities at the property?
All of our properties have onsite laundry facilities that are chargeable; prices may differ per property. The number of machines will be dependent on the size of the property. The main provider for our laundry machines is Circuit, for more details please visit their website here.
How does my child report a maintenance problem with their flat?
If something isn’t working correctly in any part of the accommodation, the student needs to report the issues as soon as possible to the property team who will escalate it accordingly. Outside of the property team hours, the help desk is on hand to take emergency calls related to maintenance issues. We also have set up an app with MainManager to make reporting issues easy and quick. All students are responsible for reporting any problems as soon as possible to prevent further damage or serious issues. More information will be provided in the welcome pack issued on arrival.
What happens with mail and other deliveries?
A postal collection service operates during office hours – Monday to Friday. Students will be required to present valid photograph ID for when they come to collect the parcel. Please note that the office are not able to take in supermarket deliveries as they contain perishable goods.
What is the guest policy when living at the property?
Each student is allowed one guest per week for 2 nights a week. The resident will be responsible for the actions of the guest and must adhere to the specific guest policy for each property – this will be detailed in the property handbook and the tenancy agreement. The policy must not be abused and guests must be considerate of others living in the property.
Will we need to arrange a tv licence?
Students are required to arrange and pay for their own TV licence for both individual TV’s and any TV’s situated in the flat communal area, unless stated otherwise.
What is ANUK – code of standards?
Essential Student Living as part of Homes for Students Ltd is accredited by ANUK, a body recognised by all UK Universities, the Student Union and the UK Government for defining a code of standards for student accommodation. This means Homes for Students has demonstrated excellence in fundamental areas such as; property condition, management as well as forming sound relationships with students. With us you can be confident everything is taken care of, so you can simply move in and make the most of student life. For more info on ANUK visit the website here.